Makua Coffee Return Policy
We guarantee your coffee order is fresh, 100% Pure Kona Coffee.
If you are not satisfied with your order, please contact us
at 808-960-1493 or email us at
info@makuacoffee.com for
a full refund or replacement.
Frequently Asked Questions
If you have any questions about our site, check out the faq’s
we have listed. If you’re still in a quandry about something,
go ahead and email us or give us a call at
808-960-1493.
I placed an order over the web, but I’m not sure it went
through.
Can Makua Coffee check for me?
If you saw a confirmation screen after you checked out, then
your order went through. You can sign in to your account and
check the status of your order, or if you’re still worried
and would like us to check on it, email us with your user
ID and date of order. We’ll respond to your email by
the end of the next business day.
I placed an order over the web, but I made a mistake.
How can I correct it?
Stop what you’re doing and contact us immediately! Call
our Customer Service department at 808-960-1493
and leave a message, or email us your user ID, date of order
and how you would like your order changed. We’ll respond
to your email by the end of the next business day.
What is your backorder policy?
Occasionally an item will be out of stock. If a backorder
does occur, rest assured we will make every effort to get
your items to you as soon as possible. However, an item that
is on backorder could take up to 30 days to ship. Backorders
longer than 30 days will be cancelled and credited back. All
backordered items are shipped at no further charge to you!
How can I find out exactly when I should expect my delivery?
We can track your order if you email us with your last name
and confirmation number. We’ll respond to your email
by the end of the next business day.
How can I find out the ingredients and nutritional information
of one of your products?
You can email us the name and product number of the item you
are interested in, and we'll email the ingredients and nutritional
information for that product back to you.
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